Frequently Asked Questions
Your questions about deposits, security and bonuses on krikey — answered
Below you will find detailed answers to the most common questions from Bangladeshi players on four topics: opening an account on krikey, depositing via bKash or Nagad, keeping your account secure, playing responsibly and using the welcome bonus.
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Payment
Making a Deposit
After logging in to krikey, go to the Cashier or Deposit section and select bKash as your payment method. Enter the amount (minimum ৳500), then complete the transaction through your bKash app or by dialing *247#. Once the payment is confirmed, the balance is usually added to your account within a few minutes.
Occasionally there may be a short delay due to network issues. First, check your bKash or Nagad statement to confirm whether the amount was deducted. If it was deducted and more than 15 minutes have passed, contact krikey live chat support with your transaction reference number — the team will resolve it quickly.
krikey currently accepts deposits through four popular methods in Bangladesh: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for each method is ৳500. Bitcoin and other cryptocurrencies are not accepted.
The minimum single deposit on krikey through any method is ৳500 — this applies to bKash, Nagad, Rocket and bank transfer alike. No transaction below this limit will be processed.
The process for Nagad is much the same. Select Nagad from the Cashier, enter the amount and confirm the payment through the Nagad app or by dialing *167#. Never share your Nagad PIN with anyone, including krikey support — the real support team will never ask for your PIN.
The minimum withdrawal amount on krikey is ৳500. Once the request is approved, funds typically arrive in your bKash, Nagad or Rocket account within 30 minutes to 3 hours. Bank transfers may take a little longer. A verified account is required for withdrawals to be processed correctly.
Security
Account Security
All data transfers on the krikey platform are protected with SSL encryption. This means your personal information, payment details and login credentials pass through encrypted channels that third parties cannot easily read. The system is kept up to date through regular security checks.
If you notice anything suspicious, change your password immediately. Then report it to krikey via live chat or email — the support team can review session logs to identify unusual access and, if necessary, temporarily lock the account. Also make sure you still have access to your registered mobile number or email.
Use at least 12 characters combining uppercase and lowercase letters, numbers and symbols (such as @, #, !). Avoid simple combinations like your date of birth, name or "123456". Do not use your krikey account password on any other site, and change it every few months.
This is a complete scam. No krikey employee or representative will ever ask for your OTP, bKash PIN, Nagad PIN or bank password. If you receive a message or call like this, ignore it immediately and report it through the krikey official live chat. Always keep your financial information to yourself.
No — according to krikey policy, each account is for one person only. You should not share your username and password even with friends or family. Sharing your account creates a risk of suspension and you may be held responsible for any misuse. Read the terms and conditions for full details.
Responsibility
Responsible Gaming
krikey believes that gaming should be for entertainment, not as a source of income. Following the responsible gaming guidelines keeps the experience healthy and enjoyable.
Some warning signs: spending more than your budget, feeling the urge to play again to recover losses, spending too much time playing while avoiding family or work, or feeling anxious after losing money. If you notice these signs, take a break soon and seek professional help.
Yes. Users must be at least 21 years old to take part in casino games or betting on krikey. Proof of age may be requested during account verification. Minors are not permitted to use this platform.
krikey offers both a cooling-off period (temporary break) and self-exclusion (longer suspension). You can contact support to have your account temporarily closed for a set period. While self-exclusion is active, logging in or making a deposit will not be possible.
Yes. krikey allows you to set daily, weekly or monthly deposit limits. This helps you stay within your own budget. Reducing a limit takes effect immediately, but increasing it takes some time to process — this is intentional.
If you feel a family member is playing too much, or they wish to close their own account, you can contact krikey support directly. Once a self-exclusion request is submitted, the account will be effectively closed. Our support team can communicate in Bengali if needed.
Bonus
Bonuses and Offers
When you open a new account on krikey and make your first deposit, you receive a 150% bonus up to ৳8,000. For example: depositing ৳1,000 adds ৳1,500 in bonus, giving a total balance of ৳2,500 — and you will need to wager ৳15,000 (৳1,500 × 10) before the bonus can be withdrawn. Make sure the bonus option is active at the time of your deposit.
No. The welcome bonus is available only once per player. Attempting to open multiple accounts using the same device, bank account or mobile number may result in all accounts being cancelled. krikey has the ability to detect such accounts.
Slot games generally count in full towards the wagering requirement. Contributions from live casino, table games or other categories may differ. For a specific list, check the bonus terms and conditions or contact krikey support — the percentage can vary by game.
Yes, in many cases a bonus can be cancelled — but the bonus amount and any winnings made with it will be removed from your account. Only your original deposit will remain. Contact krikey support to request a cancellation, and it is best to decide before you start wagering.
Yes. All bonuses on krikey have an expiry date — typically a set number of days from when the bonus was activated. If the wagering requirement is not met within that period, the bonus is automatically cancelled. The expiry date is clearly stated on each offer page.
If you deposit ৳10,800, the 150% bonus would come to ৳16,200, but since the maximum limit is ৳8,000, the bonus will be ৳8,000 — making your total balance ৳18,800. To make the bonus withdrawable, you need to wager ৳8,000 × 10 = ৳80,000. krikey VIP members receive additional benefits.
Still have questions?
If you did not find a solution to your problem in the answers above, the krikey support team is always ready to help. Support is available in both Bengali and English.
Live Chat
Click the live chat button from any page on the site — available 24 hours a day, 7 days a week.
Email Support
For detailed issues, email us at: [email protected] — the team replies in Bengali.