For ages 21 and above

krikey's guide to responsible gaming

Gaming should be a source of enjoyment — not stress or worry. krikey believes that creating a healthy and safe gaming environment is not only the platform's responsibility, but is also essential for the protection of players and their families.

Safe Environment 24/7 Support Self-Exclusion Tool Deposit Limit Setting

Our commitment to safe and responsible gaming

As an entertainment platform, krikey always wants every player to enjoy themselves within their limits. Casino games or sports betting — whatever you play — these are a way to spend leisure time, not a means of earning a living. Our terms and conditions clearly set out the boundaries of play, and we encourage every member to follow them.

Gambling always carries risk. Winning or losing money are both possible outcomes, and no strategy guarantees a win in the long run. krikey wants every player to understand this reality and play with awareness. If at any point you feel that gaming is getting out of control, seeking help without delay is the wisest course of action.

You can find detailed information on how to use responsible gaming tools in our FAQ section. To learn about krikey's privacy practices, visit our Privacy Policy page — it explains in detail how your personal information is kept safe.

21+

Following the age limit is mandatory

To register at krikey and take part in any form of betting or casino gaming, you must be at least 21 years old. Underage individuals cannot open an account, and krikey reserves the right to verify any account if there is reason for suspicion. Pay close attention to ensuring that younger family members cannot access your account.

Tools to keep yourself in control

Deposit Limit

Decide in advance the maximum amount you will deposit per day, week, or month. Setting this limit reduces the chance of playing beyond your budget.

Budget Control

Loss Limit

Set the amount at which you will stop within a given period. Once you reach this limit, the account will automatically block betting so that no further losses occur.

Limit Your Losses

Session Time Limit

Set a time limit for how many hours you play in one go. When the set time is up, a reminder will appear and the session will end.

Time Management

Self-Exclusion

If you feel you need a break, suspend your account for a set period or permanently. This feature can be activated at any time through live chat.

Account Suspension

Reality Check

At regular intervals you will receive a notification telling you how long you have been playing and how much you have won or lost. This helps you stay aware.

Awareness

Cooling-Off Period

Choose a cooling-off period of 24 hours to 30 days for a temporary break. During this time, logging into the account will not be possible.

Temporary Break

Warning signs of problem gambling

If you notice any of the following in yourself or someone close to you, it may be a sign that the time has come to seek help. Do not ignore these signs.

Feeling the urge to bet more after a loss in order to win back what was lost — this is a dangerous behaviour known as "chasing losses".
Playing beyond the set budget and being unable to stop despite promising yourself you would.
Prioritising gaming over eating, sleeping, or spending time with family and friends.
Hiding the amount spent on gaming from family or close ones, or not telling the truth about it.
Taking on debt or spending money set aside for household needs on gaming.
Feeling restless, irritable, or anxious when unable to play.
Thinking about gaming all day instead of focusing on work, studies, or everyday responsibilities.

Ask yourself

The first step to being a responsible player is being honest with yourself. Think over the questions below. If the answer to more than one is "yes", speak with krikey's support team.

Have I ever felt I should stop gaming but been unable to?
Do I feel angry, down, or frustrated after losing at gaming?
Have my family or friends expressed concern about my gaming habits?
Have I spent money on gaming that was meant to cover bills or debts?
Am I unable to stop even when I am no longer enjoying the game?

Ways to get help

krikey Live Chat

24 hours a day, 7 days a week, krikey's support team is ready to help in both Bengali and English. Contact live chat directly to activate self-exclusion or for any advice.

24/7 Support

Email Support

If the matter requires a detailed discussion, write to us by email. krikey's support team responds promptly in both Bengali and English. Your identity and information will be kept completely confidential.

Confidential Contact

Family and Friends

Talk openly with the people close to you. They will be by your side and can help when needed. Rather than facing things alone, share with those you know.

Family Support

Professional Counselling

If the problem runs deep, seek advice from a mental health professional or addiction specialist. Trained counsellors and psychiatrists in Bangladesh can help with this type of issue.

Expert Advice

Self-Help Groups

Sharing your experience with others who face the same problem is an effective path to recovery. Local or online support groups offer help without judgement.

Community Support

Account Protection

To set limits on or close your krikey account, let us know via 24/7 live chat. We will act promptly and keep the entire process confidential.

Immediate Action

krikey's commitment

krikey believes that entertainment and responsibility can go hand in hand. That is why the platform has built features from the start to help players stay in control. Beyond providing tools, our support team actively stays in touch with players when it seems someone may need assistance.

If a family member or friend believes that someone close to them is caught in problem gambling, they too can contact krikey's support team directly. We can impose limits on an account in response to a third-party request while maintaining full confidentiality.

Following responsible gaming guidelines is not just a matter of rules — it is a commitment to your own wellbeing and financial security, and that of your family. krikey always wants to stand by its players — not only during moments of enjoyment, but during difficult times as well.

To learn more about our platform, read the About Us page, where you will find more information about krikey's goals and its commitment to players.

Responsible Gaming FAQ

To activate self-exclusion, contact krikey's live chat and let us know how long you want your account suspended. It can be done for a set period or permanently. Our support team is available 24/7 and will act promptly.

Lowering a deposit limit takes effect immediately. However, a request to raise the limit does not take effect right away — a set waiting period is in place to protect players. This rule is intentionally designed to guard against impulsive decisions.

Your account balance remains safe during self-exclusion. You can use it again once the break ends. If you wish to withdraw your balance while self-exclusion is active, the support team will arrange that for you.

A few common signs are: playing beyond your budget, a tendency to bet more after a loss, hiding your gaming from family, and feeling restless when not playing. If you notice these signs, speak with krikey's support team or let someone close to you know.

It is best not to share your account password with anyone. If you have family members under 21, keep your device locked and turn off auto-login. If any unauthorised use has occurred, notify krikey's support team promptly.

After a fixed-term self-exclusion, you cannot reactivate your account on your own — you must contact krikey's support team and wait through a set waiting period. For permanent self-exclusion, the account will not be reopened.