krikey Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the krikey platform and all its users ("members"). By visiting the krikey website, creating an account, or using any service, you are considered to have automatically accepted these Terms.

These Terms have been prepared in English and apply to users in Bangladesh. krikey may amend these Terms at its discretion at any time, as detailed in Section 15.

If members have any questions about the Terms, they may contact the support team at any time via live chat or email. The service is available in both Bengali and English.

2. Membership and Account

2.1 Registration

To open an account at krikey, the member must provide accurate and complete information. krikey reserves the right to close any account at any time if false information is found.

2.2 One Account Policy

Each person may operate only one account. If multiple accounts are found under the same person, all accounts will be closed and any funds held will be forfeited.

2.3 Identity Verification

krikey may request identity documents from a member at any time for large withdrawals or security reasons. Transactions may be temporarily held if the required documents are not provided.

2.4 Account Security

It is the member's own responsibility to keep their login details confidential. If unauthorised access is suspected, the krikey support team must be notified immediately.

3. Age Limit and Eligibility

The minimum age to use any service on krikey is 21. Age verification may be carried out at the time of registration. If any person under 21 opens an account, all their transactions will be considered void and the account will be permanently closed.

Members are personally responsible for ensuring that participating in online gaming activities is legal from their location. Full responsibility for complying with applicable local laws rests with the member.

4. Deposits and Withdrawals

4.1 Payment Methods

Deposits and withdrawals at krikey can currently be made via bKash, Nagad, Rocket, and bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported.

4.2 Minimum Amounts

The minimum deposit and minimum withdrawal for each method is ৳500. Requests below this amount will not be processed.

4.3 Withdrawal Processing Time

Withdrawal requests are generally completed within 30 minutes to 3 hours. In some cases, additional time may be required due to security checks or bank processing.

4.4 Withdrawal Conditions

Before requesting a withdrawal, the member must fulfil the wagering requirements of any active bonus. Full details of bonus-related conditions are described in Section 5.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 adds a bonus of ৳1,500, bringing the total balance to ৳2,500. To withdraw this bonus, the bonus amount must be wagered 10 times, i.e. ৳15,000.

5.2 General Bonus Conditions

• A bonus applies only once per account.
• The bonus portion cannot be withdrawn until the wagering requirements have been met.
• A maximum bet limit may apply to bets placed with bonus-linked funds.
• krikey reserves the right to change or cancel any promotion.
• If bonus abuse is found, the bonus and any associated winnings will be forfeited.

5.3 Wagering Calculation

Not all bets placed across all games count towards wagering. The wagering contribution may differ for specific games or game categories. Members can get precise information about this via live chat.

6. VIP Program

krikey's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier offers a weekly cashback, which is a set percentage of that week's net losses.

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

For example: a Gold member with a net loss of ৳20,000 in a week will receive a maximum cashback of ৳180 at the 0.9% rate. Advancement to a VIP tier is determined based on overall activity and participation. Cashback is credited at the end of each week and may be subject to its own wagering requirements.

7. Game Rules

7.1 General Rules

Each game on krikey is run according to specific rules. Game outcomes are determined through an RNG (Random Number Generator) or live dealer system. If a bet is voided due to a technical error on the part of the game provider, the amount of the affected bet will be returned.

7.2 Betting Limits

A minimum and maximum bet amount is set for each game or market. Separate betting limits may apply when an active bonus is in use.

7.3 Disputed Results

If a member disputes a game result, they must notify krikey in writing within 72 hours of the result being published. The krikey technical team will investigate and issue a final decision, which will be considered binding.

8. Prohibited Activities

The following activities are strictly prohibited on krikey:

• Creating multiple accounts or using another person's account.
• Conducting artificial transactions or account activity for the purpose of obtaining bonuses ("bonus abuse").
• Using software, bots, or automated systems to play games or place bets.
• Exploiting technical errors on the platform.
• Colluding with other members to influence game outcomes.
• Using the platform for money laundering or any other unlawful financial activity.
• Harassing or threatening krikey staff.

If a member is found to be involved in any of these prohibited activities, the account will be closed immediately and all deposited and won funds will be forfeited. Legal action may also be taken if necessary.

9. Account Suspension and Closure

9.1 Suspension by krikey

krikey may temporarily suspend any account in the event of a security investigation, suspicious activity, or a breach of the terms and conditions. During a suspension, the member will not be able to carry out transactions or take part in gaming activities.

9.2 Closure by the Member

Any member may request to close their account at any time. Before closing, active bonus conditions should be checked, as bonuses may be cancelled.

9.3 Inactive Accounts

An account will be marked as inactive if there has been no login or transaction for 12 consecutive months. A maintenance charge may apply to such accounts.

10. Responsible Gaming

krikey believes that gaming is a form of entertainment, not a way to earn money. We encourage members to follow our responsible gaming guidelines.

• Members can set their own deposit and loss limits.
• A cooling-off period option is available.
• Self-exclusion can be activated if needed.
• Avoid gaming when under financial stress.

If you have concerns about your gaming, let the support team know. krikey places the highest priority on members' wellbeing and a safe gaming environment.

11. Privacy and Data Protection

The collection, storage, and use of members' personal information is described in detail separately in our Privacy Policy. By accepting these Terms, the Privacy Policy is also considered to have been accepted.

krikey uses SSL encryption technology to keep members' financial and personal information secure. Information is shared with third parties only when required by law or for payment processing purposes.

12. Changes to Services

krikey reserves the right to add, modify, or discontinue any service, game, or feature at any time. The platform may be temporarily unavailable for technical maintenance.

krikey will not be liable for any loss suffered by a member due to temporary unavailability of the platform; however, in such situations, the amount of any affected bet will be returned where applicable.

13. Limitation of Liability

krikey provides access to gaming activities on its platform; krikey is not responsible for losses in games. Gaming is a form of entertainment that carries risk, and members participate at their own decision.

krikey is not directly liable for errors or outages in a third-party game provider's system. However, necessary steps are taken to protect members' interests in such situations.

14. Dispute Resolution

If a dispute arises between a member and krikey, an attempt will first be made to resolve it through support channels. No formal complaint may be filed without first contacting the support team.

If the member is not satisfied with the support team's decision, they may submit a formal complaint within 30 days. For formal complaints, krikey will respond within 14 business days.

For answers to general questions about these Terms, visit the FAQ section, where common questions are answered.

15. Changes to Terms

krikey may update these Terms at any time. For significant changes, members will be notified in advance on the platform or by email. Continued use of the platform after a change takes effect will be considered acceptance of the updated Terms.

The date shown at the top of this page indicates the date of the most recent revision. Members are advised to check this page from time to time to stay informed of any new changes.

To learn more about krikey and understand the platform's background, read About Us.