krikey's Privacy Policy

1 Introduction

krikey is an online gaming and betting platform that provides services to Bangladeshi users. The purpose of this Policy is to clearly inform you what kind of information we collect, why we collect it, and how it is used and stored.

By accessing our platform or opening an account, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, we request that you do not use krikey's services.

The term "personal information" used in this Policy refers to any information by which you can be identified, directly or indirectly.

2 Information We Collect

krikey may collect your information through various means. These are described in detail below:

2.1 Registration and Account Information

When you create an account on krikey, we collect the following information:

• Full name
• Date of birth (for age verification — the platform is for users aged 21+)
• Email address
• Mobile number
• Login credentials (username and encrypted password)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we collect necessary payment information. This includes details of transactions made through bKash, Nagad, Rocket, or bank transfer. We never collect or store full card numbers or bank passwords.

2.3 User Activity Information

We automatically record what you do on the platform. This includes:

• Gaming history, bet amounts, and results
• Session duration and login date and time
• Information about the device and browser you are using
• IP address and approximate location

2.4 Communication Information

When you contact krikey's support team via live chat or email, the content of that conversation may be stored — for the purpose of improving service quality and resolving disputes.

2.5 Cookies and Technical Data

Our website uses cookies and similar technologies. These improve your browsing experience, maintain login sessions, and help analyse platform performance. Cookies can be controlled by changing browser settings, but some services may become limited as a result.

3 Purpose of Using Information

krikey uses collected information only for specific, legitimate, and transparent purposes. The main purposes are listed below:

• Account Management: Registration, login, identity verification, and ensuring account security.
• Processing Financial Transactions: Accepting deposits, processing withdrawals, and maintaining transaction records.
• Providing and Improving Services: Improving the gaming experience, introducing new features, and resolving technical issues.
• Customer Support: Responding to support requests, resolving complaints, and maintaining communication history.
• Security and Fraud Prevention: Detecting unusual activity, protecting accounts, and preventing fraud.
• Responsible Gaming: Monitoring users' playing patterns and taking necessary steps in line with our responsible gaming policy.
• Legal Compliance: Storing and disclosing information in accordance with applicable laws.

4 Information Sharing and Disclosure

krikey does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

We rely on trusted third parties for payment processing, technical support, and security verification. These organisations may use information only for the purpose of providing the specified services and operate under confidentiality agreements.

4.2 Legal Obligations

krikey may be required to disclose information to comply with court orders, requests from investigative authorities, or applicable law. In such cases, only the necessary information will be provided.

4.3 Game Providers

Game studios whose games are available on our platform (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) may receive limited technical data necessary for operating their games. This data does not reveal your identity in any way.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets involving krikey, user information may be transferred. In such cases, the new entity will also be bound by this Privacy Policy.

5 Data Storage and Security

krikey takes several technical and administrative measures to protect your information:

5.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Passwords are stored in encrypted form and cannot be read even by our staff.

5.2 Access Control

Access to personal information is restricted to authorised staff only. A record of every access is maintained and regular security audits are conducted.

5.3 Retention Period

Your information is stored while your account is active. Even after an account is closed, information may be retained for as long as necessary to meet legal obligations and resolve disputes.

6 User Rights

Every user registered on the krikey platform enjoys the following rights:

6.1 Right to Access Information

You may request from us at any time to find out what information we hold about you.

6.2 Right to Correct Information

If there is any error in your information, you may request a correction. To make changes to your name, mobile number, or email, please contact the support team.

6.3 Right to Request Deletion of Information

When closing your account, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

6.4 Right to Object to Data Processing

In certain cases, you may object to your information being used for a specific purpose. However, this may limit your ability to use the platform.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

7 Protection of Minors

krikey strictly prohibits registration and use of services by anyone under the age of 21 (21+). We actively verify age, and if a minor attempts to register, their account will be cancelled.

If a minor fraudulently opens an account and we detect it, the account will be suspended immediately. Any collected information will be deleted without delay.

If a parent or guardian suspects that their minor child has opened an account on krikey, please inform our support team immediately.

8 Third-Party Links

The krikey platform may occasionally contain references to third-party websites. krikey is not responsible for the privacy policies of these external sites. You are advised to read the privacy policy of any external site yourself before visiting it.

9 Cookie Policy

Cookies are used on the krikey website. Cookies are small text files stored in your browser. The types of cookies we use are:

9.1 Essential Cookies

These cookies are essential for the core functions of the platform — maintaining login sessions, storing security tokens, and remembering language preferences.

9.2 Analytical Cookies

These cookies help us understand which pages users spend more time on and where they encounter difficulties — so we can improve the platform experience.

9.3 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may cause krikey's services to not function properly.

10 Policy Changes

krikey reserves the right to change or update this Privacy Policy as needed. If there are any significant changes, we will notify you via your registered email or through a notice on the platform.

If you continue to use the platform after a change, you will be considered to have accepted the new policy. We therefore recommend revisiting this page from time to time.

For more information about this Policy or if you have any questions, you can visit our Frequently Asked Questions (FAQ) section or contact the support team directly.

11 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact krikey's support team. We provide service in both Bengali and English, 24 hours a day, 7 days a week.